Touchscreen not working

[JeronimoGz]

My touchscreen suddenly stopped working, and when I look at the settings, I see no reference to TouchScreen preferences, as if it was never a tactile device. I tried powerwashing the notebook, as suggested, but it is still in the same situation. What could be happening? How can I fix it? Thanks!

[Nal_NR]

Hi @JeronimoGz,

Welcome to the HP Support Community. 

I'd like to help!

This could be a hardware issue, as you have already performed powerwash and still the issue remains. 

This might require one-on-one interaction to fix the issue via remote assistance.  

I've sent you a private message with further instructions. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

[gotoPzero]

Same issue here,.  Started about 4-5 weeks ago now.  

[Irfan_06]

Hi @gotoPzero,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

I see that you are facing an issue with your Laptop touchscreen.

Kindly refer to the steps on this link and let me know if that fixes the issue.

Also, Update the BIOS for your PC by clicking on the link.

Make sure you keep only the charger plugged in while updating the BIOS for your PC.

Click on the + sign next to BIOS and then download the file.

Open the file and follow the on-screen instructions to complete the update.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

I hope this helps.

Take care and have a great day ahead!

Irwin6

HP Support

[gotoPzero]

Hi sorry thats not worked I am on F17 BIOS so its the most recent. 

[JeronimoGz]

Thanks for your reply

Unfortunately, the suggestions are for Windows OS, and my Chromebook runs on Chrome OS, so I can't use those options

[Nal_NR]

Hi @JeronimoGz,,

If you do not see any phone support, then it means no phone support in your region

Or you may also find the nearest service center by clicking the link below. 

https://support.hp.com/in-en/service-center- service center link using zip/pin code

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

[Irfan_06]

Hi @JeronimoGz,

I am sorry to hear that the above steps did not help much.

The support here is limited and this issue might require one-on-one interaction to fix it.

I've sent you a private message with the instructions. In order to access your private messages, Click the Private message icon on the upper right corner of your HP Community profile Next to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

Take care and have a great day ahead!

Irwin6

HP Support