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‎08-05-2019 05:05 AM

HP Recommended
Product: Chromebook

Can someone please tell me if the touchscreen is fixable?  My touchscreen worked for about a month and I have done a complete factory reset about 5 times and still no touchscreen.  Thanks

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1 REPLY 1

‎08-07-2019 02:36 PM

HP Recommended

@Mia29 Welcome to HP Community!

If your touchscreen isn't working, try these steps. Test after each step to see whether your touchscreen works.

  1. Wipe off any dust or dirt on your touchscreen.
  2. Reset your Chromebook hardware (skip if done already)
  3. Reset your Chromebook to factory settings.

(The above link is 3rd party and is not owned by HP, I've posted this only so that I may help you resolve this issue by going beyond my support boundaries, please ignore the ads and take only the free suggestions)

 

Let me know how that pans out,

If you feel I was helpful, simply click on Accept as Solution to help the community grow,

That said, I will have someone follow-up on this to ensure you've been helped,

Just in case you don't get back to us within 24 - 48hrs, and have a good day, ahead.

Riddle_Decipher
I am an HP Employee


Learning is a journey, not a destination.
Let's keep asking questions and growing together.
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