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FioCavallari Honor Student
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Touchscreen stopped working

Spectre x360 13 4193dx
Microsoft Windows 10 (64-bit)

Hey all,

 

My Spectre's touch screen stopped working after trying to upgrade its firmware.
I was looking for a newer firmware version to make the stylus work, but after running the software I got a red screen, it rebooted and never worked.
I called HP support and they told me it is a hardware problem, however the hardware is detected correctly when I boot it with a Linux distro. Looks like it's a matter of having the correct firmware or driver to make it work again.
I looked everywhere for a firmware update or a tool to diagnose it, but I had no luck.
HP support here in Brazil says they can't do anything, even if I have a global coverage. Taking it to the US for support is out of question.

 

Any thoughts?

 

Thanks

 

Here's the lsusb -v output for it.

 

Bus 001 Device 004: ID 04f3:000b Elan Microelectronics Corp.
Device Descriptor:
  bLength                18
  bDescriptorType         1
  bcdUSB               1.10
  bDeviceClass            0 (Defined at Interface level)
  bDeviceSubClass         0
  bDeviceProtocol         0
  bMaxPacketSize0         8
  idVendor           0x04f3 Elan Microelectronics Corp.
  idProduct          0x000b
  bcdDevice            5.00
  iManufacturer           4 ELAN
  iProduct               14 Touchscreen
  iSerial                 0
  bNumConfigurations      1
  Configuration Descriptor:
    bLength                 9
    bDescriptorType         2
    wTotalLength           41
    bNumInterfaces          1
    bConfigurationValue     1
    iConfiguration          0
    bmAttributes         0xe0
      Self Powered
      Remote Wakeup
    MaxPower              100mA
    Interface Descriptor:
      bLength                 9
      bDescriptorType         4
      bInterfaceNumber        0
      bAlternateSetting       0
      bNumEndpoints           2
      bInterfaceClass         3 Human Interface Device
      bInterfaceSubClass      0 No Subclass
      bInterfaceProtocol      0 None
      iInterface              0
        HID Device Descriptor:
          bLength                 9
          bDescriptorType        33
          bcdHID               1.10
          bCountryCode            0 Not supported
          bNumDescriptors         1
          bDescriptorType        34 Report
          wDescriptorLength      25
         Report Descriptors:
           ** UNAVAILABLE **
      Endpoint Descriptor:
        bLength                 7
        bDescriptorType         5
        bEndpointAddress     0x81  EP 1 IN
        bmAttributes            3
          Transfer Type            Interrupt
          Synch Type               None
          Usage Type               Data
        wMaxPacketSize     0x0040  1x 64 bytes
        bInterval               1
      Endpoint Descriptor:
        bLength                 7
        bDescriptorType         5
        bEndpointAddress     0x02  EP 2 OUT
        bmAttributes            3
          Transfer Type            Interrupt
          Synch Type               None
          Usage Type               Data
        wMaxPacketSize     0x0040  1x 64 bytes
        bInterval               2
Device Status:     0x0001
  Self Powered

3 REPLIES 3
HP Support Agent
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Touchscreen stopped working

Hi @FioCavallari

 

Welcome to the HP Forums!

 

It is a great way to engage, post questions and find resolutions by working with specialists in the HP community.

 

I reviewed your post and I understand that the touchscreen is not working on the computer.

 

I’d love to help!

 

Follow the steps in the below link to fix this issue.

 

http://hp.care/2blPMa0

 

Let me know how it goes and you have a good day ahead.

 

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles. Take care now and have a splendid week ahead.

 

Take care!

 

Cheers!

The_Fossette
I am an HP Employee

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FioCavallari Honor Student
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Touchscreen stopped working

As I suspected the issue was related to firmware.

Today I went back to the Spectre x360 dirvers download page and it was the first time a download for the touchscreen was available.

Now the only challenge is to make the stylus work.

Any ideas if Dell Active Stylus 750-AAIZ works with Spectre x360 Convertible (13 4193dx)?

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HP Support Agent
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Touchscreen stopped working

Hi @FioCavallari

 

Thanks for the reply.

 

Perfect, I am really glad to hear that the touch screen is working now.

 

I would like to inform you that if the stylus is a passive stylus it will work with the computer.

 

Please find the list of stylus compatible with your computer.

 

http://hp.care/2exUMMk

 

Hope this answers your question.

 

Take care!

 

Cheers!

The_Fossette
I am an HP Employee

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