Touchscreen stopped working.

[formica]

Touchscreen stopped working. I jumped through all the hoops the virtual assistant gave me and the touchscreen works in component test. I tried resetting it, no luck. Device manager has it listed as a generic PnP monitor and it's not in the HID section either. I don't know how to get the monitor recognized.

[Barachiel]

@formica

Good Day. A warm welcome to the HP community. 

I reviewed the case regarding issues with the computer's touchscreen. I will be delighted to assist you here.  

I have a few steps that should resolve your concern:  

I recommend checking if the Touch is working on BIOS (Accessed by tapping on F10 while restarting the computer). 

If it works on bios, it's a software issue, update the drivers from the HP Website, if the issue persists: please reinstall windows using the recovery partition or the recovery media to fix the issue 

Attempt to run a test using the HP hardware diagnostic tool,

Hope this helps. Let me know how it goes. 😉

[formica]

Thank you for responding. I had already completed a system recovery, updated the BIOS and also did a component test. Touch works in the component test. The problem seems to be that device manager under monitor or HID can't see that the screen is touch enabled. I looked through the drivers and couldn't find one that addresses my issue.

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@Barachiel wrote:

@formica

Good Day. A warm welcome to the HP community. 

I reviewed the case regarding issues with the computer's touchscreen. I will be delighted to assist you here.  

I have a few steps that should resolve your concern:  

I recommend checking if the Touch is working on BIOS (Accessed by tapping on F10 while restarting the computer). 

If it works on bios, it's a software issue, update the drivers from the HP Website, if the issue persists: please reinstall windows using the recovery partition or the recovery media to fix the issue 

Attempt to run a test using the HP hardware diagnostic tool,

Hope this helps. Let me know how it goes. 😉

---

[Barachiel]

@formica

Thanks for the response.

I'm sending out a Private message with the required information's,

Good Luck. 🙂