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‎02-24-2021 12:56 PM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

My notebook's (HP ENVY x360 Laptop - 13z-ay000 CTO) touchscreen stops working intermittently after it sleeps.  I look in Device Manager and the driver isn't there.  After reboot it works again and the driver is back.  It happens about once a week.  I use it for about 3 hours every day.  Anyone heard of this issue?

1 REPLY 1

‎02-27-2021 12:45 PM

HP Recommended

Hi@Dude947, Welcome to the HP Support Community!

 

I understand that notebook has an issue with the touch screen not working.

 

Request you to follow the below troubleshooting steps from the document fix :-

 

 

   http://support.hp.com/us-en/document/c03488148

 

Hope that answers your question and you have a great day!

Keep me posted. Happy to help!

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

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