Touchscreen suddenly not working

[Tang_Fish]

The touchscreen on my HP Envy x360 14 inch 2-in-1 Laptop PC 14-fc0000 suddenly stops working after a month or so. Can anyone please help me? I have tried reinstalling the drivers but it doesn't work. For some reason if I am on the login screen or the f2 screen (Forgot what it is called) I done the test it passed, it works fine, but if I login to windows 11 it just won't work. Please help!

[zoey7886]

@Tang_Fish, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding touchscreen suddenly not working! 

We're thrilled to have the opportunity to assist you and provide a solution.  

Let's troubleshoot this together and get your HP Envy x360 back to full functionality.

Since you've already tried reinstalling the drivers, here are a few more steps that might help:

Check Windows Updates

Sometimes, updates can affect drivers. Try checking for any pending updates:

Go to Settings > Windows Update and install any available updates.

Disable & Re-enable HID Touchscreen Driver

Open Device Manager (Press Win + X and select it).

Expand Human Interface Devices and locate HID-compliant touch screen.

Right-click and select Disable device, wait a few seconds, then Enable it again.

Check for Conflicting Software

Boot into Safe Mode (Go to Settings > Recovery > Advanced startup > Restart now).

If the touchscreen works in Safe Mode, a third-party app or driver might be interfering. Try uninstalling any recent updates or software that may have caused the issue.

Perform a System Restore (If Issue Started Recently)

If the issue began after a Windows update, restoring your system to a previous point might help:

Search for "Create a restore point" in the Start menu.

Select System Restore and follow the prompts.

If none of these steps resolve the issue, let me know what you've tried, and we’ll continue troubleshooting! 😊

Looking forward to your response.  

Take care, and have an amazing day!  

Did we resolve the issue? If yes, Please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!  

Regards, 

[Tang_Fish]

Hi Zoey7886,

Thanks for the tip but the touchscreen still seems to not work. I reinstalled windows 10 suddenly the touch works. When it is in the lock screen touch also works. Can you still help me out?

[zoey7886]

@Tang_Fish, Thanks for getting back to us! I appreciate you trying out the troubleshooting steps and providing those details—it really helps narrow things down.

Since the touchscreen works on the lock screen and also after reinstalling Windows 10, it sounds like something in Windows 11 might be interfering. Let’s try a few more things to pinpoint the issue:

Check Windows 11 Updates & Drivers

Even though the drivers were reinstalled, Windows might be applying an update that’s affecting them. Try this:

Go to Settings > Windows Update and install any available updates.

Check HP Support Assistant (if installed) for any driver or firmware updates specifically for your laptop model.

Test in Safe Mode

Since the touchscreen works on the lock screen but stops after logging in, let's check if a third-party app is causing conflicts:

Boot into Safe Mode:

Press Win + R, type msconfig, and hit Enter.

Under the Boot tab, check Safe boot, then restart.

Test if the touchscreen works in Safe Mode.

If it works fine in Safe Mode, a background app or driver could be causing the issue. You might need to disable startup programs (Task Manager > Startup) and re-enable them one by one to find the culprit.

Hope this helps!

Take care, and have an amazing day!  

Did we resolve the issue? If yes, Please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!  

Regards, 

[Tang_Fish]

Hi Zoey886,

I tried to cheek the windows updates and the is an update available but if I try to install it is just stuck a 0% downloading: 2025-03 Cumulative Update Preview for Windows 11 Version 24H2 for x64-based Systems (KB5053656)

Even If I boot in safe mode still doesn't work. I also have the HP support assistant still doesn't work

[zoey7886 · Accepted solution]

@Tang_Fish, Thank you for getting back to me!

It appears that your touchscreen is not functioning, and you're experiencing issues downloading a Windows 11 update. Here are some steps you can take to resolve these issues:

Using HP Support Assistant

HP Support Assistant is a helpful tool for updating drivers and troubleshooting problems. Ensure that you have the latest version installed and follow these steps:

1. Launch HP Support Assistant: You can do this by searching for it in the Start menu, clicking its icon in the taskbar, or navigating through Start > All Apps > HP Help and Support > HP Support Assistant.
2. Check for Updates:
   • Select "My PC" and go to the "Updates" tab.
   • Click on "Check for updates and messages" to ensure it retrieves the latest updates from the internet.
3. Review Messages: Under the "Messages" tab, check for any notifications regarding your PC's security or optimization.

Troubleshooting Windows 11 Update Issue

If the Windows update is stuck at 0%, try the following:

1. Restart Your PC: Sometimes a simple restart can resolve stuck updates.
2. Windows Update Troubleshooter:
   • Open Settings > System > Troubleshoot > Other troubleshooters.
   • Run the "Windows Update" troubleshooter.
3. Clear Windows Update Cache:
   • Open Command Prompt as an administrator.
   • Run the following commands:
     net stop wuauserv 
     net stop bits 
     rd /s /q C:\Windows\SoftwareDistribution 
     net start wuauserv 
     net start bits
4. Check Internet Connection: Ensure that your PC is connected to a stable internet connection.
5. Disable VPN: If you are using a VPN, disable it temporarily to see if the update progresses.

Take care, and have an amazing day!  

Did we resolve the issue? If yes, Please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!  

Regards, 

[Tang_Fish]

Hi @Zoey7886,

Thanks for this it really helped me and I got my touchscreen back!

[zoey7886]

@Tang_Fish, A huge thank you for marking this post as the 'Accepted Solution'! We're thrilled that we could help resolve your issue. 

If you have any more questions or need further assistance, please don't hesitate to ask. We're here to help! 

Thanks again for your confirmation, and we wish you an amazing day ahead! 

Regards,