Touchscreen works like a mirror

[Dariia]

Hello!

I replaced touchscreen display for my HP ENVY x360 - 15aq173cl.

But touchscreen works like a mirror. I touch to folder in the top of screen and folder to botton of scfeen opens.

What i did to fix this problem
1. Updates all drivers
2. Calibrated the screen for pen and touch input (but  the screen responds only taping on the top of screen and doesn`t responds botton screen) (foto 1)
3. I did diagnostic test in HP Hardware Diagnostics (the same: I touch to square  in the botton of screen and square to top of scfeen is painting. (foto 2

)
4. Performed a hard reset
Everything don`t work
Is that mean that it is a mechanical (phisical) problem with a new screen i need to return display to the seller?
Thanks for answer and sorry for my English

[ub6424]

Hello @Dariia 

(1) Did you follow a service guide to replace the touchscreen or not ?

Here you get it: ( very important ! )

HP Envy x360 m6 Convertible PC (model numbers m6 through aq0XX) - Maintenance and Service Guide

- Please check -

(2) (General) HP PCs - Troubleshooting touch screen issues in Windows 10

https://support.hp.com/us-en/document/ish_4305073-3491276-16

- Check settings also

Please report your results

best regards

---

Dear Community Member, please click the button [ YES ] on "Was this reply helpful?" to say Thanks and

make it easier for other people to find this type of solution by marking the reply ▶️ [ Accept as Solution ] ◀️

Do this on the post I wrote that helped solve it.

Thank you very much           ⌨️

[Dariia]

HP Envy x360 m6 Convertible PC (model numbers m6 through aq0XX) - Maintenance and Service Guide  - YES, we did it the same as in the manual

https://support.hp.com/us-en/document/ish_4305073-3491276-16 - yes, i did all 4 steps. (i posted foto with results)

Nothing works:( 

[ub6424]

Hello @Dariia 

Same problem here:

Read what user Skinnyjimmy wrote: 

--- --- --- ---

Quote: "

After 2 weeks of blood sweat and tears, we finally came to a conclusion that the Screen was either faulty or the Digitizer was. ..

"

https://h30434.www3.hp.com/t5/Notebooks-Archive-Read-Only/Pavillion-X360-11-k152sa-Touch-screen-reve...

Quote: "

For anyone else trying to Figure out why there screen is doing the opposite (mirrored) check that your digitizer is the Black one for a type 1 or a Orange/Brown colour for a Type 2.

"

--- --- --- ---

Hope this helps... 😥 or 😊

Please report your results

best regards

---

Dear Community Member, please click the button [ YES ] on "Was this reply helpful?" to say Thanks and

make it easier for other people to find this type of solution by marking the reply ▶️ [ Accept as Solution ] ◀️

Do this on the post I wrote that helped solve it.

Thank you very much

             ⌨️

[Dariia]

Wow! That is what I looking for!

Old digitizer is  Orange/Brown colour for a Type 2.  And a new - the Black one for a type 1.

Thank you so much!