Touchscrren not working. Tried everything.

[crr244]

Bought a refurbished x360 this morning. The touch screen does not work.

Have tried checking the device manager it says everything is enabled and up to date.

Have tried uninstalling the driver, updating windows and everything else, and tried restoring the laptop.

Any suggestions?

[Flower_Bud]

@crr244

Thank you for joining HP Forums.

I'll be glad to help you 🙂

As I understand, the touchscreen does not function on your notebook, 

No worries, as I'll be glad to help you, that said, I'll need a few more details to dissect your concern & provide an accurate solution:

When was the last time it was working fine?

Were there any hardware/software changes made?

I have a few steps that should resolve your concern:  

I recommend checking if the Touch is working on BIOS (Accessed by tapping on F10 while restarting the computer). 

If it works on bios, it's a software issue, update the drivers from the HP Website, if the issue persists: please reinstall windows using the recovery partition or the recovery media to fix the issue 

Attempt to run a test using the HP hardware diagnostic tool, 

For more troubleshooting steps, you could refer to HP Guided Troubleshooter: Click Here

Let me know how this goes,

Have a great day 🙂

Cheers 🙂

[crr244]

Hi

I just bought the laptop refurbished the other day. It hasn't worked while I've had it and I've made no changes other than those listed above but don't know what the previous owner may have done.

It does not work on BIOS, and the diagnostic tool revealed nothing.

Is it likely to be a hardware issue?

[Jeet_singh · Accepted solution]

@crr244,

It looks like you were interacting with @Flower_Bud, but he is out for the day & I'll be glad to help you out, 
I'm the Jeet_Singh & I'm at your service.

As I see you have mentioned in your post that you have tried to check if the touchscreen works in the Bios or not and unfortunately, this does not work.

This clearly indicates a possible hardware failure. For further course of action, I'm going to send you a private message. 

Please check your Private message icon on the upper right corner of your HP Forums profile,

Next, to your profile Name, you should see a little blue envelope, please click on it.

Please reply back on the public post as this Private message box is not monitored.

I hope this helps resolve this issue completely,

Regards,

[crr244]

Thanks. As it was a hardware problem I returned it to the store and exchanged it. Thanks for your help.

[Flower_Bud]

@crr244

Thank you for the update,

I appreciate your time and efforts,

I'm glad to hear the issue is resolved 😉

You've been great to work with and it has been a genuine pleasure interacting with you.

If you need further assistance, feel free to reach out to us 🙂

Take care now and do have a fabulous week ahead. 🙂