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- HP Community
- Notebooks
- Notebook Video, Display and Touch
- Tracking down Screen replacement

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08-03-2021 11:27 AM
My touchscreen had become disconnected from the top case and in an effort to snap it back in place the screen itself has now been cracked as well.
I'm inexperienced in ordering and tracking down legit parts online so I was hoping to get a little guidance on where to purchase a replacement screen at this point.
HP Envy x360 15-bq213cl is the product. I need to be able to order and replace this in a relatively quick time period so looking for any advice on where to find the right part.
Happy to answer any other questions or provide more info
08-03-2021 11:48 AM
Hi,
If you look on page 23 of service manual you can see the various parts of the display panel
http://h10032.www1.hp.com/ctg/Manual/c06172053.pdf
The actual panel is part number 925736-001
Example
https://www.ebay.com/sch/i.html?_from=R40&_trksid=p2380057.m570.l1313&_nkw=925736-001&_sacat=0
You should check why the screen popped out. It could be that the hinges are breaking away from the pack cover of the display panel and pushing on the screen. In that case you would also need to replace the back cover and hinges.
Hope it helps,
David
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