Trackpad/Curser Random Jumping, Movement, and Selecting

[Jesse_R-15]

I have an HP spectre x360 2-in-1 Laptop 16-f1xxx, I have tried cleaning the track pad surface appropriately but to no avail. Whenever I have the track pad on the curser, even with a mouse connected, seems to jump and select things randomly like it is lagging. I have no idea how to fix this, I would really appreciate help as I've had this laptop for about three years upon December. 

Thank you so much for your time and assistance with this,

Jesse

[Nal_NR]

Hi @Jesse_R-15,

Welcome to the HP Support Community. 

I'd be glad to help you!

As I understand the touchpad moves and clicks on its own causing issues around the desktop screen,
don't worry as I will be able to help you out, although, I will need a few details to provide an accurate solution:

• Does this happen only with the browsers such as Internet Explorer, Chrome (if yes, which browser are you using)?
• Have you made any recent updates to your computer, software or hardware related?
• When was the last time it worked fine (date)?

Check the Mouse options under control panel:

Start → Control Panel → Mouse → Buttons tab.
Check the box labeled "Use MS Office compatible scroll only."
Also, check the box below labeled "Scroll in active window only."

 
Attempt using an alternate/external mouse.

Uninstall and reinstall the drivers for your mouse:

Go to the Device Manager and select your mouse. Uninstall it and then restart your computer. During restart, your mouse driver will automatically be reinstalled.

• 1.   Click on Start and type ‘Device Manager’.
• 2.   Click Device Manager.
• 3.   Click + sign next to Mouse.
• 4.   Right-click on mouse entry and choose "uninstall".
• 5.   Restart your computer.

Keep me posted for further assistance.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

[Jesse_R-15]

Hello @Elohi_NR,

Thank you so much for your help. To answer your questions:

• Does this happen only with the browsers such as Internet Explorer, Chrome (if yes, which browser are you using)?

This does not happen only with browsers. It happens when ever I have my trackpad turned on.

• Have you made any recent updates to your computer, software or hardware related?

I've not made any recent updates, software or hardware related.

• When was the last time it worked fine (date)?

The approximate data that I can recall that it worked fine was 11/11/2024.

I tried to attempt your suggestions but am having trouble finding the box labeled "Use MS Office compatible scroll only." and the box below labeled "Scroll in active window only." Here is a screen shot of what I see:

I thus was going to attempt the uninstall and reinstall the drivers for your mouse alternative route, but am having trouble finding the Mouse option in the Device Manager. Here is the screenshot for what I'm seeing on my end:

Thank you again for your time and help on this.

Let me know how we should proceed to get this resolved.

[Nal_NR · Accepted solution]

Hi @Jesse_R-15 ,

I appreciate it and your patience. Thank you for performing the recommended steps; I see that they have not helped. 
 

This might require one-on-one phone interaction via remote assistance to fix the issue. They can help what is causing the issue. 

I've sent you a private message with further instructions. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!