Trackpad lagging working less sometime more

[user092623]

Trackpad lagging working less sometime more

[A_Gayathri]

Hi @5CD135CJ7X,

Welcome to the HP Support Community

I understand you are facing a Trackpad lagging working less and sometimes more. Not to worry I will help you to get a resolution to resolve the issue.

 Please try the following Troubleshoots steps.

Step 1

1.    Turn off the Unit.

2.    Disconnect the AC adapter.

3.    Remove any discs from the disc drive.

4.    Remove memory cards from the card reader slot.

5.    Disconnect all nonessential peripheral devices, such as printers, scanners, external hard drives, and USB flash drives.

6.    Disconnect the AC adapter press and hold the power button for approximately 15 seconds.

7.    Reconnect the AC adapter, and then turn on the computer.

Step 2

Turn off the unit and please press and hold the Windows key + letter B key and the power button together for 30 seconds after 30 seconds, 1st release the power button but keep holding the Windows key and B key for ten more seconds and then release these two keys If done correctly, you will see the display flashing once. Please attempt it thrice as this step and  Restart the unit

Step3

The unit has to be turned off, Press Win+ V while holding these two keys then Press the Power button, Continue

 press and hold all three keys for 30 seconds and then release the Power button first and then release these two keys Please attempt it thrice  and then you may get a Pop-Up CMOS Check and it will restart the unit 

Even if you don't get a Pop-up restart the unit manually after 3 attempts.

HP PCs - Troubleshooting wireless mouse issues

HP Notebook PCs - Troubleshoot the touchpad

As I understand the touchpad moves and clicks on its own causing issues around the desktop screen,

don't worry as I will be able to help you out, although, I will need a few details to provide an accurate solution:

• Does this happen only with the browser such as Internet Explorer, Chrome (if yes, which browser are you using)?
• Have you made any recent updates to your computer, software or hardware related?
• When was the last time it worked fine (date)?

Check the Mouse options under control panel:

Start → Control Panel → Mouse → Buttons tab.

Check the box labeled "Use MS Office compatible scroll only."

Also, check the box below labeled "Scroll in active window only."

Attempt using an alternate/external mouse.

Uninstall and reinstall the drivers for your mouse:

Go to the Device Manager and select your mouse. Uninstall it and then restart your computer. During restart, your mouse driver will automatically be reinstalled.

• 1.   Click on Start and type ‘Device Manager’.
• 2.   Click Device Manager.
• 3.   Click + sign next to Mouse.
• 4.   Right-click on mouse entry and choose "uninstall".
• 5.   Restart your computer.

1. Switch to the Pointers tab in the Mouse Properties window.
2. Use the drop-down menu under Scheme to find a different pointer. Once selected, click the Apply button to change your mouse pointer.
3. Check if two finger scroll is working after changing your pointer.

Update the BIOS & mouse drivers to resolve this issue

• Here's the link to download and install the above updates: Click here

If the issue persists, then please follow the steps mentioned in this document: HP PCs - Testing for hardware failures in Windows 10

I hope this helps! Keep me posted. 

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