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- HP Community
- Notebooks
- Notebook Video, Display and Touch
- Trackpad not beeing detected 70% of the time

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10-20-2021 04:04 AM - edited 11-26-2021 12:03 AM
I have an "HP Pavilion x360 Laptop - 14" and since I got it sometimes on bootup the trackpad isn't recognized by the OS at all (also doesn't show up in device manager). I also tried ubuntu and the issue also is present there.
Like I said in the title, the issue was present since I got the device it just wasn't bothering me because it worked 99% of the time
Edit: It only works if the PC boots up cold, or at least it always works when it does (~0-10°C)
Things I already tried:
reset BIOS
Clean physical connectors between track-pad and motherboard
reinstall OS / try different one (Win 10 / ubuntu 20.04.1/20.04.3)
Other information:
the trackpad never reconnected after a while
- the trackpad never disconnected after a while
- sleep mode dosn't seem to affect it at all
- fullshutdowns don't make a difference (shutdown + poweron vs reboot)
I hope someone can help me.
Thanks a lot in advance.