Translucent vertical white lines appearing on screen

[NatJRob]

Hi all,

In the past few weeks, translucent vertical white lines have begun appearing on my screen. These lines often extend from the edges of any windows that I have open on the screen. In addition, occasionally a translucent shadow will appear on the screen from previous windows that were open. For example, if I have a text document open and then switch to a YouTube video, I will see the outline of the text document still faintly visable over the top of the YouTube video.

I would hugely appreciate any advice that anyone can provide!

Thanks,

Nathan

[MathewT]

Hi @NatJRob

Welcome to HP Forums!

I understand you have some issues with your computer is there are white lines that show up on the screen. Let's find out if this is a hardware or software issue.

1. Hold the power button for at least five seconds to turn off the computer.

2. Turn on the computer and immediately press Esc repeatedly, about once every second. When the menu appears, press the F2 key.

3. On the HP PC Hardware Diagnostics (UEFI) main menu, click System Tests.

4. Click Extensive Test.

5. Click Run once

Once you're on this screen, check if you see these lines. If you, follow the instructions I have shared on a private message.

I am sending you a private message with the information required. Please check the mailbox icon at the top-right corner of this screen.

Please check your Private message icon on the upper right corner of your HP Forums profile.

Next, to your profile Name, you should see a little blue envelope, please click on it.

Cheers

[ConstantineK]

Hi NatJRob,

I am facing exactly the same issue...

Did you find any solution or it was just a matter of service and part replacement??

Thanks a lot,

BR,

Costas

[Private21]

HI Mathew,

Thanks for sharing this. I also have same problem. Can you please share the steps that you had send as a private message to @NatJRob  ?

Laptop : HP Pavilion 15-n200 Notebook 

Any help is highly appreciated

Thanks

Private21