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sporter_76
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Transparent box over screen

HP Recommended
Envy
Microsoft Windows 10 (64-bit)

My Envy laptop has a transparent screen on the right hand side from the top of the screen to the bottom of screen.  It is present as laptop starts up and present in safe mode.  I have reinstalled Windows and it is still there.  I have deleted graphics adapter and it is still there.  The only changes made to my laptop before this screen appeared is a windows 10 update.  Laptop has not been dropped or damaged.  

 

pic 1.jfifpic 2.jfif

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iomare
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Message 2 of 4
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Hi,

The screen is damaged and the panel needs to be replaced. I am sure that if you attach to an external monitor/TV the image is normal.

If you provide the exact model or product number of the machine we can take a look at what kind of fix we are talking about.

 

Let me know,

David

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sporter_76
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I don't understand how the screen is damaged.  It literally sits on my desk and is not moved.  I don't use the touchscreen and nothing has touched it.  I have only had this laptop 3 months, the mouse pad doesn't always work, the power button sometimes doesn't work. I just don't understand.  


Product ID 00325-81779-37457-AAOEM

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iomare
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HP Recommended

Is the PC still under warranty?

If yes, you can identify the notebook in the link below and you will get contact options to contact HP support directly and possibly get fixed under warranty.

 

let me know,

David

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