Tried Uninstalling Custom Drivers to Fix BSOD Issue, Now Having Trouble Installing New Ones

[MyLaptop1sBr0ke]

Hello. I own a HP Spectre 15-ch000 x360 Convertible PC (HP's website won't detect my product for whatever reason) and I have been having frequent BSODs whenever I try to use certain applications like most Video Games (HOI4, Lego Star Wars the Complete Saga, Rocksmith, etc.) and the Adobe Suite.Blue Screen of Death The error mentioned a file named atikmpag.sys along with a few others related to the laptop's Vega M GL drivers, so I tried various solutions to fix it such as updating my drivers and reinstalling Windows to fix the issue with no luck. Recently I tried uninstalling the graphics drivers so that I could install some more updated ones with Intel's Driver Assistant but doing gives me the attached error messages below. I assume this is because the drivers were customized by HP but I'm wondering if there is still a way to install the newer drivers. If not, then I'd appreciate help reinstalling the old ones without the same BSOD error from before.

 

[Nirvana_95]

Hi @MyLaptop1sBr0ke 

Welcome to the HP Support Community. I see that you are facing blue screen-related issues on your system. 

Do not worry, we are here to look into it and help you with it.

From what I have understood, you have performed most of the troubleshooting steps along with the Operating System Reinstallation.

May I know how did you perform the reinstallation? 

Also, could you please confirm if you are facing this issue only while using Video Games (HOI4, Lego Star Wars the Complete Saga, Rocksmith, etc.) and the Adobe Suite?

Please note that atikmpag.sys is a blue screen error triggered by a faulty, incompatible or corrupt graphic driver. May I know from where were you trying to update?

Follow the steps below to reinstall the graphics driver and let me know the outcome of it:

• In the search box on the taskbar, enter device manager, then select Device Manager.
• Right-click (or press and hold) the name of the device, and then select Uninstall.
• Restart your PC.
• Windows will attempt to reinstall the driver.

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Yes" on the bottom right to say “Thanks” for helping. 

[Nirvana_95]

Hello @MyLaptop1sBr0ke 

We haven’t heard from you in a while, this post is with reference to the thread you had created at your  

friendly neighborhood (HP Support Community). 

I would like to know if the resolution we provided worked for you? If you have any other queries, feel free to reply at any time, and thank you for being a valuable member of our HP Family. 

If you would like to thank us for our efforts to help you, go to the public post & give us a virtual high-five by clicking the "Thumbs Up" icon below, followed by clicking on the "Accept as solution" on my public post. 

Have a great day ahead! 

[Nirvana_95]

Hi @MyLaptop1sBr0ke 

I hope you are doing good.

We reached out but never heard back. Do you still need assistance? Let me know if there is anything else you need assistance with.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Yes" on the bottom right to say “Thanks” for helping. 

Have a great day! 

Thanks!