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- Trouble adding a 3rd monitor

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04-05-2024 12:15 PM
I have an HP 17-by4xxx laptop with an Intel(R) UHD graphics unit/graphics card. My laptop won't detect the 3rd monitor on the display screen. Two monitors are running great in extend mode. I've done a general Windows update. I've restarted a couple times. I was hesitant to update the graphics drivers for possible incompatibility issues. From my research that graphic card/unit can support three monitors. I've been doing online research and trying tips for a while and I'm at a loss. Fyi I'm using an Omars docking station (USB C Docking Station Dual Monitor, 11 in 1 USB C Hub Triple Display, USB C to Dual HDMI Adapter with Dual 4K, VGA, Ethernet, 100W PD, 4USB) with the 3rd monitor plugged into the vga port. The docking station uses a USB C connection going into a USB adapter that plugs into a USB A port on the laptop.
Any and all useful info and input would be appreciated, thanks you. Thank you!!
04-05-2024 12:38 PM - edited 04-05-2024 12:39 PM
Just so you know, the graphics drivers have nothing whatsoever to do with what monitors you use or how many.
Monitors are "dumb" hardware devices that get video signals over cables -- they do not use drivers.
If Windows will not see all the drivers, and the dock uses drivers or software, there may be something you can do regarding the dock driver and/or settings. But if there is nothing in those, you are stuck -- because there is no way to FORCE Windows to see all the monitors.
I am a volunteer and I do not work for, nor represent, HP