Trying to connect 2 external monitors to a Envy 360 15

[Mark224]

Hi, I am trying to connect 2 external monitors to my envy. I had one connected directly without any problems. I bought a Hiearcool 11 in 1 USB hubs and connected the 2nd monitor to the hub and connected the hub to the micro usb port. Now the new monitor works off of the hub but the existing external monitor is no longer detected. This one is connected directly to the laptop, as it has for months.  Can anyone help?

[Riddle_Decipher]

@Mark224 HP does not recommend using non powered USB hubs as it draws more power than the laptop can provide, I suggest getting an external powered usb hub instead, or alternatively, exclude the hub and connect one monitor via HDMI and the other via USB, although the set up entirely depends on the device you have and here's what I need to confirm the same:

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[Mark224]

Hi,

Really appreciate the response and information. 

I am using a HP Envy x360 Convertible 15m-dr0xxx

Product number : 5XK46UA#ABA

BIOS : F.10-05/27/2020

The 2 monitors are Acer  model # SB220Q

There is an HDMI port and a VGA port for the monitors.

Thanks,

[Riddle_Decipher]

@Mark224 Alright, thanks for the details, here's what's on your device: Click here to view

• 1 USB 3.1 Gen 1 Type-C™ (5 Gb/s signaling rate, Power Delivery 3.0, DisplayPort™ 1.2, HP Sleep and Charge); = use this for USB to HDMI monitor.
• 1 USB 3.1 Gen 1 Type-A (HP Sleep and Charge);
• 1 USB 3.1 Gen 1 Type-A (Data Transfer Only); 1 AC smart pin;
• 1 HDMI;  = Use this for the other monitor.

For more details: click here

If you wish to thank me for my efforts, you could click on "Accept as solution" on my post as the solution should help others too.