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- Trying to extend desktop with second monitor of Sprectre X36...

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02-13-2021 12:31 PM
I purchased a Selore & S Global USB C Adapter Docking Station,USB C Laptop Docking Station for HP Dell,USB C Hub 4K HDMI&VGA,3USB 3.... to create a docking station for my laptop and connect an additional monitor to extend the desktop. The first go around I was using an older Dell vga connected monitor, and the laptop would not recognize the monitor to extend, but only to duplicate. Then I bought a Sceptre E248W-19203R 24" Ultra Thin 75Hz 1080p LED Monitor 2x HDMI VGA Build-in Speakers, Metallic B...monitor thinking that an HDMI connection was probably needed. When the HDMI cable is connected directly to the laptop, the laptop thinks there are 3 monitors (not two)--The laptop being 1/2 and the monitor being 3. If the external monitor is connected via HDMI cable to the docking station the laptop recognizes only the external monitor as a duplicate 1/2 of the laptop as the previous Dell older monitor. I can't figure out what I am doing incorrectly. All drivers are up to date
03-02-2021 08:15 AM - edited 03-02-2021 08:16 AM
Hi@Kelly4sure2, Welcome to the HP Support Community!
The docking station referred is a commercial model & the unit is a consumer segment. The said combination is not tested by HP. So, the functionality is not guaranteed.
As you can see, its USB-C port does NOT support video out. At this stage, a docking station using USB-A ports still is a good choice. If you wish to have 2 or more external monitors, please enter your requirement on the following link and it will find for you few options on market today including some HP products:
https://www.displaylink.com/products/universal-docking-stations
or try following HP docks
https://www8.hp.com/h20195/v2/getpdf.aspx/c04168358
Keep me posted. Happy to help!
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