Two mouse pointers with shadow circles

[wdm750]

I am another laptop that experienced two mouse pointers.  One showed up with shadow circles at a certain place on the screen.  When that happens, the system goes crazy and randomly opens programs, etc.  I tried everything that was suggested as the problem since a number of others have experienced the same thing.  Nothing worked until I disabled the touch screen.  I tried updating the touch screen driver, uninstalling it and letting the system generate the driver upon bootup, etc., but nothing worked until I simply disabled the touch screen completely.  Now it seems to work perfectly.  Is there a fix to this or have I just lost my touch screen forever?

[Echo_Lake]

@wdm750

Thank you for posting on HP Support Community.

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

Firstly, perform Windows Update and HP Support Assistant: (do not skip any troubleshooting steps if you feel steps are repeating) 

To check for updates now, select the Start button, and then go to Settings  > Update & security  > Windows Update, and select Check for updates.

Install updates from HP Support Assistant: Go to Download HP Support Assistant to install the tool.

1. To open HP Support Assistant, double-click the HP Support Assistant icon .
2. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.
3. Click Check for updates and messages to scan for new updates.
4. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.
5. Click the update name for a description, version number, and file size.
6. Select the box next to any updates you want to install, and then click Download and install.

Click here: https://support.hp.com/in-en/document/c02236724 to know more about Touchpad Cursor Jumps While Typing.

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.