Two small blue circles appear on the upper right of my screen and often hang up my cursor. Fix?

[uunj]

My HP Laptop 15-bs0xx runs Windows 10 64 bit.  Using Microsoft Edge, Thunderbird, Google Chrome, Excel, Word.  Don't understand why this appears and then locks up my cursor at times so I have to reboot to make it disappear.

[praveen196]

@uunj Welcome to HP Community!

I have read your post on how ghost circles and erratic mouse behaviour appear on the screen of your desktop computer, and I would be happy to assist you in this matter!

To correct this issue, I recommend following the steps in this document on HP All-in-One PCs - Troubleshooting Touch Screen Issues (Windows  This should help return the functionality to your touch screen. I also suggest following the steps in this document on HP PCs - Wireless Keyboard and Mouse Troubleshooting, which should help correct the intermittent cursor behaviour.

If the circles still appear, and the mouse still behaves erratically, I recommend returning your system back to a previous restore point before the issue occurred. This can be done by following the steps in this document on Using Microsoft System Restore (Windows 

Should the problem continue, I suggest performing a backup and recovery of your operating system. This can be done by following the steps in this resource on Backing Up Your Files (Windows , as well as Performing an HP system recovery (Windows . This should return your system back to factory defaults.

If the issue continues, please contact our technical support for further assistance in this matter by clicking the link below to get the support number for your region.

www.hp.com/contacthp/

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