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HP Recommended
HP ENVY x360 - 15t-dr100 CTO
Microsoft Windows 11

I've used a UCN3270 USB Type C hub since I purchased my HP Envy to connect TWO HP 27eb monitors via it's HDMI ports.  Today they went black and the HDMI ports will not connect to the monitors.  I was connecting another device to the USB-3 port when they died.  Disconnecting the device did not restore the HDMI ports.  I can connect one monitor to the HDMI port on the PC and it will work. So the problem is either the USB C port or the the HDMI ports on the hub. How do I determine which?

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