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‎04-05-2021 11:33 AM

HP Recommended
Product: HP Pavilion x360-14-cd009la
Operating System: Microsoft Windows 10 (64-bit)

Hey guys! 

Been rocking out to this notebook (HP Pavilion x360-14-cd009la with  an Intel UHD Graphics 620) for almost two years now and it's great, but lately I've been running into some issues. While using  Office apps I get parts of my screen blacked out by moments,  sometimes  that happens when I try and use the snipping tool as well.  So in an effort to keep my softwares up to date I downloaded  Intel's DSA, the DSA app keeps telling me that my videocard software needs to be updated (Currently rocking out to  build 26.20.100.7926),  but when I try to download the update,  a pop up states that my notebook has custom drivers and this may interfere.

 

Can I update my  video card drivers? And if so to what build?
Or is anything else interefering and causing the blackscreens?

 

 

Stay safe!

 

 

1 REPLY 1

‎04-05-2021 11:43 AM

HP Recommended

Hi:

 

See my knowledge base article at the link below for how to manually update the Intel graphics driver to the latest version...

 

Updating the Latest HD Graphics Driver from Intel...Skylake,... - HP Support Community - 7185608

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