• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Troubleshooting black screen issues on HP Notebooks: Click here to view the instructions!
HP Recommended
HP Pavilion Power - 15-cb030nd
Microsoft Windows 10 (64-bit)

Hello,

 

I have connected a monitor to my HP Pavilion Power - 15-cb030nd using a USB-C - HDMI adapter. 

It works fine and suddenly the screen goes blanc. When this happens, there is no way to get it to work again.
My current setup is the laptop, 1 monitor connected to the HDMI of the laptop and one monitor connected to the laptop's USB-C, using an adapter.

 

This is the adapter: Trust USB-C to HDMI Converter

I'm running Windows 10.
Roccat kone XTD wired mouse
Wireless Logitec keyboard

 

What I've tried to do:

 

Connect different monitors while it wasn't working.
It seems like the monitors know there is something attached to them, because when I connect them they stop showing the "Check signal cable" message. The monitors go in stand-by after a while.
So what is blocking the signal?

 

I've done some updates:
Update NVidia, Intel display drivers.
Update BIOS
Update chipset driver
Update Intel Dynamic Platform and Thermal Framework Client Driver - Kaby Lake

Before I started all these updates, the monitor wasn't working (yes it was connected..)
When the bios was updated, after several automatic reboots, the screen turned on again and I thought i fixed the problem.
But when I started the update of the chipset driver, the screen went blanc again (and still is).

So here I am, not knowing what else to do to get it to work and especially; keep working properly.
Has someone experienced this before? Is there something I overlooked?
All help is appriciated!

Thanks in advance!
Ben

 

1 REPLY 1
HP Recommended

Does anyone have an idea?

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.