USB-C HUB HDMI issue

[AleCarmi]

Hi to everyone, i bought a usb-c hub (Aukey CB-C71) for my laptop (HP Pavilion 14 ce1009nl).

The data transfer and the connection of mouse and keyboard work perfectly. However, I cannot use the hub to connect my laptop to a second screen via an HDMI cable.

Can someone help me solve the problem, or it is the hub that is not compatible with my laptop?

Thanks in advance!

[Dragon-Fur]

@AleCarmi 

Open

User Guide

Right Side / Left Side - Pages 4-7

Partial excerpt

USB Type-C port

Connects a USB device, such as a cell phone, camera, activity tracker, or smartwatch, and provides data transfer.

NOTE:  Cables and/or adapters (purchased separately) may be required.

====================================================================

The USB-C ports on this model support data transfer only.

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HP Pavilion 14-ce1009nl 

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[AleCarmi]

For the second time, very thanks Dragon!

[Dragon-Fur]

@AleCarmi 

Edits - Add content

You are welcome.

External I/O Ports

1 USB Type-C™ 3.1 Gen 1 (Data transfer only, up to 5Gb/s); 2 USB 3.1 Gen 1 (1 HP Sleep and Charge); 1 HDMI 1.4; 1 RJ-45; 1 headphone/microphone combo

From one of our Experts Banhien , who actually knows this subject (content extracted from another thread):

If you wish to have 2 or more external monitors (and notebook monitor - total 3), please enter your requirement on the following link and it will find for you few USB-A DisplayLink Certified options on market today including some HP products:

                    https://www.displaylink.com/products/universal-docking-stations

Stay Safe.

Thank you for participating in our HP Community.

We are a volunteer community workforce dedicated to supporting HP technology

Click Thumbs Up to say Thank You for the help.

If the answer helped resolve your issue, Click "Accept as Solution" .