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USB C Port Not working with monitor display

HP Recommended
HP Laptop 12-dq2
Microsoft Windows 10 (64-bit)

SKU20J11UA#ABA

My USB C Port will not work with a display monitor. Is there a driver that I can download to make the display work?

 

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HP Support Agent
HP Support Agent
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@Cat805

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

  • Have you tried with a different cable?
  • Have you checked the USB  port functionality by using a flash drive? 
  • Did you make any changes to the settings of your PC prior to the issue?

Keep me posted for further assistance.

ECHO_LAKE
I am an HP Employee

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