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‎08-28-2021 03:50 PM

HP Recommended
Product: Envy x360
Operating System: Microsoft Windows 10 (64-bit)

Hey,

I connected my laptop to an external display using the USB C port. It worked during the morning when I tried again after lunch it wasn't working. My USB C headphones were not working with the laptop either.

 

I checked the drivers and uninstalled and re-installed the USB ones but still no luck. I tried restarting (total shut down and holding for 30 sec) but still nothing.

 

Oddly it shows my laptop is charging with the USB-C port but its just not working... I have no clue what to do.

2 REPLIES 2

‎08-28-2021 05:09 PM

HP Recommended

@RamMiyanToronto 

 

What is your machine ? Not all USB-C ports are the same. We need to know which is one on your machine. Please use the following way to find out the model/product of your machine


                   https://support.hp.com/us-en/document/c00033108


For security reason, please do NOT post its Serial number (s/n) on Internet.


Regards.

BH
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‎09-11-2021 07:25 PM

HP Recommended

It is Hp Envy x360 15.6 inch. I know about the different USB C types but as I mentioned, the USB-C was connected to my external monitor and it worked for some time and only recently it stopped working.

 

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