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‎04-06-2021 03:46 PM

HP Recommended
Product: HP 15s-FQ2000
Operating System: Microsoft Windows 10 (64-bit)

Greetings,

I've tried two different third party docking hubs.  The Selore@SGlobal wasn't recognized at all, and the J5Create Triple (JCD543) won't allow the second monitor to display.  Do we think this is a driver issue, or a general compatibility issue with this laptop?  

Your help is appreciated,

 

2 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎04-06-2021 04:56 PM

HP Recommended

@CanadianEcho 

 

HP 15s-FQ2000is probably is a CTO machine. Anyway, in terms of ports, your machine should have similar ports of the following machine

 

           HP Laptop 15s-fq2000ur

 

which shows it ONLY has 1 SuperSpeed USB Type-C® 5Gbps signaling rate port. That port does NOT support Alt mode therefore you can't connect it to an external monitor with nor without adapter/hub/dock.

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




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1 REPLY 1

‎04-06-2021 04:56 PM

HP Recommended

@CanadianEcho 

 

HP 15s-FQ2000is probably is a CTO machine. Anyway, in terms of ports, your machine should have similar ports of the following machine

 

           HP Laptop 15s-fq2000ur

 

which shows it ONLY has 1 SuperSpeed USB Type-C® 5Gbps signaling rate port. That port does NOT support Alt mode therefore you can't connect it to an external monitor with nor without adapter/hub/dock.

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




Was this reply helpful? Yes No
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