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CanadianEcho
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Solved!

USB-C docking hub not allowing dual monitor output

HP Recommended
HP 15s-FQ2000
Microsoft Windows 10 (64-bit)

Greetings,

I've tried two different third party docking hubs.  The Selore@SGlobal wasn't recognized at all, and the J5Create Triple (JCD543) won't allow the second monitor to display.  Do we think this is a driver issue, or a general compatibility issue with this laptop?  

Your help is appreciated,

 

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banhien
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HP Recommended

@CanadianEcho 

 

HP 15s-FQ2000is probably is a CTO machine. Anyway, in terms of ports, your machine should have similar ports of the following machine

 

           HP Laptop 15s-fq2000ur

 

which shows it ONLY has 1 SuperSpeed USB Type-C® 5Gbps signaling rate port. That port does NOT support Alt mode therefore you can't connect it to an external monitor with nor without adapter/hub/dock.

 

Regards.

BH
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