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HP Recommended
HP Spectre x360 13.5 inch 2-in-1 Laptop PC 14-ef2000 (771X2AV)
Microsoft Windows 11

HP Spectre x360 13.5 in with windows 11 - 23H2 (intel i7)

 

Have been having external monitor connectivity issues almost since purchase.

3 different USB-C hubs have been used to connect HDMI-HDMI to an external monitor but does not work.

only the only USB dongle hub supplied with HP in the box works.

 

Now i purchase another DP to USB-C (8K @ 60Hz) cable and the external screen still does not want to show up.

the monitor running is a Wide 2K 3440 x 1440 @ 100Hz.

 

The same cable and monitor work when connected to another monitor, but constantly fails on the HP x360.

Surface studio( i5 with intel iris)

 

 

 

1 REPLY 1
HP Recommended

@Clement-su 

 

Its specs

 

           https://support.hp.com/au-en/document/ish_7694497-7694541-16

 

It has  (2) USB4 with Thunderbolt Type-C ports; 40 Gbps signaling rate (USB Power Delivery, DisplayPort 1.4, HP Sleep and Charge) ports. In theory you can NOT get anything over the  DP 1.4 specs.

 

>>>> USB dongle hub supplied with HP in the box works.

Must be by some reasons HP supplied that adapter. Please note: All vendors claim STANDARD USB-C but most of the times  that was their STANDARDs, not everyone standard.

 

Regards.

BH
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