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- HP Community
- Notebooks
- Notebook Video, Display and Touch
- USB C not showing my external monitors.

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06-04-2022 09:45 AM
usb type c isn't showing my 2 external monitors. I know the docking station works since I was using it with my Dell. If I connected the HDMI cables directly into the notebook they will display, but I only have one HDMI slot. I need both monitors for work and school and am not sure why the usb type c won't show the displays. I don't think my usb c is data only, but I could be wrong. I have don't the deleting the devise and reinstalling the driver, but nothing seem to work. Can someone please give me some guidance? I just started using windows-based platforms in January so am still struggling with how everything works and looks. Thank you for help in advance.
karen
06-04-2022 01:04 PM
What is your HP Laptop 15 - dw1xxx ? It should have same ports as the following machine
It ONLY has 1 SuperSpeed USB Type-C® 5Gbps signaling rate port which does NOT support Alt mode nor Power Delivery. You can NOT use it to
- Charge your machine,
- Connect to an external monitor with/without hub/dock/adapter.
If you wish to connect 2 external monitors (only), you can use
Monitor 1: HDMI direct cable
Monitor 2: Using a Displaylink Certified USB-A to HDMI adapter such as
https://www.amazon.com.au/CableCreation-Adapter-Windows-Compatible-2560x1440/dp/B013G4CJM8
For more connectivity, please use
True Universal Docking Stations
Regards.
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