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HP Recommended
HP Laptop 15 - dw1xxx
Microsoft Windows 11

usb type c isn't showing my 2 external monitors. I know the docking station works since I was using it with my Dell. If I connected the HDMI cables directly into the notebook they will display, but I only have one HDMI slot. I need both monitors for work and school and am not sure why the usb type c won't show the displays.  I don't think my usb c is data only, but I could be wrong.  I have don't the deleting the devise and reinstalling the driver, but nothing seem to work.   Can someone please give me some guidance?  I just started using windows-based platforms in January so am still struggling with how everything works and looks.  Thank you for help in advance.
karen

1 REPLY 1
HP Recommended

@klbyrd88 

 

What is your HP Laptop 15 - dw1xxx ? It should have same ports as the following machine

 

                 HP Laptop 15-dw1033dx

 

It ONLY has 1 SuperSpeed USB Type-C® 5Gbps signaling rate port which does NOT support Alt mode nor Power Delivery. You can NOT use it to

  • Charge your machine,
  • Connect to an external monitor with/without hub/dock/adapter.

 If you wish to connect 2 external monitors (only), you can use


Monitor 1: HDMI direct cable

Monitor 2: Using a Displaylink Certified USB-A to HDMI adapter such as

            https://www.amazon.com.au/CableCreation-Adapter-Windows-Compatible-2560x1440/dp/B013G4CJM8


For more connectivity, please use


                    True Universal Docking Stations

 

Regards.

BH
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