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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎10-12-2020 06:21 PM

HP Recommended
Product: ZBook Studio G5
Operating System: Microsoft Windows 10 (64-bit)

Hi, I have a ZBook Studio G5 that I mainly use at home now because of the pandemic so I have connected it to two monitors. One monitor is connected to the hdmi port and the other one was connected to the usb-c/thunderbolt port with one of those apple dongles. This setup was working fine for quite a long time until it suddenly stopped working. Nothing weird happened but whatever I do I can't get the monitor working again. I checked every hardware component (monitor, cable, dongle) but they are all working perfectly fine. The usb-c port still works fine as regular usb port (I tried connecting a mouse and that worked fine) but I cannot get it to output a signal to my monitor anymore.  I think that it has something to do with thunderbolt or displayport alt mode but after hours of researching I still couldn't find the problem. I even did a factory reset and BIOS reset as a last resort but that also did not work.

 

This problem has been bugging me for a couple days now and I would appreciate any help. English is not my first language so sorry for any mistakes :).

 

 

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