• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
From questions to kudos — grow your reputation as a tech expert with HP Support! Click here to sign up.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎10-12-2020 06:21 PM

HP Recommended
Product: ZBook Studio G5
Operating System: Microsoft Windows 10 (64-bit)

Hi, I have a ZBook Studio G5 that I mainly use at home now because of the pandemic so I have connected it to two monitors. One monitor is connected to the hdmi port and the other one was connected to the usb-c/thunderbolt port with one of those apple dongles. This setup was working fine for quite a long time until it suddenly stopped working. Nothing weird happened but whatever I do I can't get the monitor working again. I checked every hardware component (monitor, cable, dongle) but they are all working perfectly fine. The usb-c port still works fine as regular usb port (I tried connecting a mouse and that worked fine) but I cannot get it to output a signal to my monitor anymore.  I think that it has something to do with thunderbolt or displayport alt mode but after hours of researching I still couldn't find the problem. I even did a factory reset and BIOS reset as a last resort but that also did not work.

 

This problem has been bugging me for a couple days now and I would appreciate any help. English is not my first language so sorry for any mistakes :).

 

 

Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.