cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Highlighted
New member
1 0 0 0
Message 1 of 1
94
Flag Post

USB-C/thunderbolt port can't display to monitor

HP Recommended
ZBook Studio G5
Microsoft Windows 10 (64-bit)

Hi, I have a ZBook Studio G5 that I mainly use at home now because of the pandemic so I have connected it to two monitors. One monitor is connected to the hdmi port and the other one was connected to the usb-c/thunderbolt port with one of those apple dongles. This setup was working fine for quite a long time until it suddenly stopped working. Nothing weird happened but whatever I do I can't get the monitor working again. I checked every hardware component (monitor, cable, dongle) but they are all working perfectly fine. The usb-c port still works fine as regular usb port (I tried connecting a mouse and that worked fine) but I cannot get it to output a signal to my monitor anymore.  I think that it has something to do with thunderbolt or displayport alt mode but after hours of researching I still couldn't find the problem. I even did a factory reset and BIOS reset as a last resort but that also did not work.

 

This problem has been bugging me for a couple days now and I would appreciate any help. English is not my first language so sorry for any mistakes :).

 

 

Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation