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‎01-03-2022 10:10 PM

HP Recommended
Product: HP Pavilion Laptop Model 15-cs0025cl
Operating System: Microsoft Windows 11

I have 2018 HP Pavilion Laptop Model 15-cs0025cl with one HDMI port and one USB-C port that I'm using to connect to two external monitors. The HDMI port works great and I can connect to one of my external monitors. However, when I use USB-C port to connect HP USB-C to HDMI HDMI Adapter for second monitor, it is not working properly. I appreciate any input you might have. Thanks. 

Category:
4 REPLIES 4

‎01-03-2022 11:08 PM

HP Recommended

@AlexT2022 

 

The specs of your machine is

 

           https://support.hp.com/au-en/document/c06156386

 

It ONLY has 1 USB Type-C™ 3.1 Gen 1 (Data transfer only, up to 5Gb/s) port which does NOT support Alt mode nor Power Delivery. You can NOT use it to

  • Charge your machine
  • Connect to an external monitor with / without hub/dock/adapter

Regards.

BH
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‎01-03-2022 11:18 PM

HP Recommended

Thanks! I did some further research on this and it looks like USB to HDMI adapter w/ external video & graphics card might be the solution. I ordered one and will test it and post an update. 

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‎01-03-2022 11:33 PM

HP Recommended

@AlexT2022 

 

You can use normal USB-A to HDMI Adapter with DisplayLink certified to connect to a second external monitor.

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




1 person found this reply helpful
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‎01-05-2022 10:20 PM

HP Recommended

I got StartTech.com USB 3.0 to HDMI Adapter model 'USB32HDES' and it works great with a second external monitor. Thanks again for your response. I appreciate it.  

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