Showing results for 
Search instead for 
Did you mean: 
andr01dm Tutor
7 4 1 1
Message 1 of 1
Flag Post
HP Recommended

USB-C to HDMI Hub causing my Spectre's screen to flash

Spectre x360 13-ap0010ca
Microsoft Windows 10 (64-bit)



A few weeks ago I purchased an HP USB-C to HDMI Hub ( at Best Buy.  A couple of days ago my laptop's screen was doing this bizarre flashing behaviour: it would be at whatever brightness I'd set it to for about 15 seconds, then pop up to full brightness for 3 seconds, before going back to the level I'd set it to for 15 seconds, then flashing again, etc.


You can view a video of it here:  My cell phone's camera tries to adjust for the suddenly bright laptop screen and the whole video goes darker.


I 'fixed' the problem by unplugging the USB-C Hub and plugging the power cable directly into my laptop.  So I'm 99% certain that the hub is the problem.  I'm not sure how to go about resolving the issue, as HP's support request web page requires inputting a serial number from the device and there isn't one on the hub... not one that the web page accepts anyway.


The hub's package claims it has a "One Year Limited warranty from date of purchase".


If anyone can suggest a next step to getting the situation resolved, I would appreciate it.  Thank you. 🙂

HP USB-C to HDMI Hub causing my HP Spectre's screen to flash.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation