USB-C to HDMI not working

[djr22]

I'm trying to get the USB-C port to display through my HDMI monitor.  I've purchased a HP USB-C to HDMI adapter and it's not working.  I get the following message from Windows, "Display connection might be limited", and nothing is displayed.  If I connect the same monitor using the same HDMI cable directly to the HDMI port it works OK so I'm happy the monitor and cable are OK.  Also if I look in Device Manager it says the USB-C port is working OK.

[KrazyToad]

@djr22

Welcome to HP Support Forums. A really great platform for posting all your questions and finding solutions.

I have gone through your Post and would like to help

I have check the User Guide: http://h10032.www1.hp.com/ctg/Manual/c05964462 and the Notebook has regular USB Type- C high speed but does not have USB Type-C Thunderbolt. So you will not be able to use the USB Type-C for display. 

Please refer to page 5 & 6 in the User Guide

Hope this clears it 😊

Keep me posted if you need further assistance

Thank you and have a wonderful weekend 😊

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

[djr22]

Thanks Caazy Toad.  If you follow this link it says that the laptop supports DisplayPort 1.2 yet there isn't a displayport so I assume it must do it through the USB-C port?  If not, how does the laptop support displayport?

[KrazyToad]

@djr22

Thanks for keeping me posted

Do you have a Thunderbolt symbol on the USB Type- C port?

[djr22]

No, it just shows the standard USB symbol.

[KrazyToad]

@djr22

If it doesn't have the thunderbolt system then it is just a regular USB Type -C and you cannot use it to connect external monitors

Thank you

[djr22]

@KrazyToad

I get that but if the product spec says it supports DisplayPort 1.2 can you explain how it does that if not through the USB port?

regards,

djr22

[KrazyToad]

@djr22

I understand your concerns. I have sent you a private message with the next course of action

Please check your private message icon on the upper right corner of your HP Forums profile.

Next to your profile Name, you should see a little blue envelope

Thank you
 

[djr22]

@KrazyToad

Thanks.