Create an account on the HP Community to personalize your profile and ask a question
01-04-2023 02:39 PM
Hi, my HP Specter x360 13-aw2000 (8UY96AV) suddenly stopped working with external monitors. I can't connect with any monitor. I have 2 USB C ports to which I connected HDMI cables and everything was ok. Suddenly yesterday it did not work. I have already changed cables, monitors, reinstalled USB and video card drivers.
01-07-2023 02:31 AM
Welcome to HP Support Community.
Thank you for posting your query, I will be glad to help you.
I see that you are facing issues with your HP Specter x360 13-aw2000 (8UY96AV) wherein the external monitors are not working.
I suggest that you run an extensive system test by following the steps listed below:
1. Hold the power button for at least five seconds to turn off the computer.
2. Turn on the computer and immediately press Esc repeatedly, about once every second.
3. When the menu appears, press the F2 key.
4. From the main menu, click System Test and then click on Extensive Test.
5. Click Run once.
You may also refer to this weblink https://support.hp.com/lt-en/document/ish_2854458-2733239-16
Let me know if this helps.
Take care and have a nice day.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
Didn't find what you were looking for? Ask the community