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‎09-07-2021 09:08 PM

HP Recommended
Product: Probook 655 G3
Operating System: Microsoft Windows 10 (64-bit)

Hi.  I have a Probook 655 G3.  I bought  "HP USB-C to HDMI 2.0 Adapter" to connect the Probook to a monitor, but it did not work.  Should this adaptor work in my Probook?   Many thanks!

 

The adaptor is:  https://www.bestbuy.ca/en-ca/product/hp-usb-c-to-hdmi-2-0-adapter-canada-english-localization/119848...

 
Model Number: 2PC54AAABL
Web Code: 11984808

 

Category:
2 REPLIES 2

‎09-07-2021 11:18 PM

HP Recommended

@Chris1234567 

 

From its manual

 

         http://h10032.www1.hp.com/ctg/Manual/c05367535.pdf

 

It USB-C port does not support video out (or Alt Mode) therefore you can't use it for a monitor with or without hub/dock.

 

Regards.

BH
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‎09-08-2021 05:32 AM

HP Recommended

Thank you.  Can you please point out in which page this is mentioned? (can't find so)

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