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‎10-18-2020 09:57 AM

HP Recommended
Product: HP Envy
Operating System: Microsoft Windows 10 (64-bit)

I bought this laptop little more than  a year ago and out of warranty now. I don't think my HDMI port was ever working but did not get that fixed until now. Since that could be due to hardware failure, I am not spending time on the HDMI issue and working on alternate solutions for connecting the laptop to external monitor. 

 

My laptop has the USB C port and the user guide says "Connects a display device that has a USB Type-C connector, providing DisplayPort output".  Before buying the cable for this, I am trying to understand whether this is a USB C to a HDMI cable of USB C to a DisplayPort cable. Will both cables work? 

1 ACCEPTED SOLUTION

Accepted Solutions

‎10-18-2020 02:40 PM

HP Recommended

@ExtMonitor_HDMI 

 

Please try USB-C to DP and hope this work. I know many users have problem with USB-C (not Data Transfer Only) - HDMI

 

Regards.

BH
***
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Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




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6 REPLIES 6

‎10-18-2020 01:33 PM

HP Recommended

@ExtMonitor_HDMI 

 

Please carefully read the statement "Connects a display device that has a USB Type-C connector, providing DisplayPort output". Because you are planing to buy a new monitor therefore buy the one which has USB-C connector.

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




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‎10-18-2020 02:24 PM

HP Recommended

Thank you for your response. Sorry, I should have mentioned that I am planning to connect to my existing monitor which does not have USB C.  

 

The only two options available in my monitor are HDMI and DP port. I am trying to confirm if either of them would work by connecting to the USB C using the corresponding cable. 

Was this reply helpful? Yes No

‎10-18-2020 02:40 PM

HP Recommended

@ExtMonitor_HDMI 

 

Please try USB-C to DP and hope this work. I know many users have problem with USB-C (not Data Transfer Only) - HDMI

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




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‎10-18-2020 03:23 PM

HP Recommended

Thank you very much. I will buy the cable next week and update it here. 

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‎11-19-2020 02:35 PM

HP Recommended

Has the usb-c to displayport cable worked?

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‎11-19-2020 03:24 PM

HP Recommended

Yes, I was able to use the USB-C to Display port cable to connect to the external monitor. 

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