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‎02-19-2022 08:09 AM

HP Recommended
Product: HP 255 G8 Notebook PC (347S5AV)
Operating System: Microsoft Windows 10 (64-bit)

Hi

 

I'm a NB G8 255 Ryzen 7 5700u Win 10pro user.

 

I've bought an USB C to VGA adapter.

When I plug it and connect the external monitor, it doesn't display anything.

I also tried to use extension or duplicate functions... noone works.

Is there something I have to do?

 

Thanks 

 

Alberto

 

1 ACCEPTED SOLUTION

Accepted Solutions

‎02-19-2022 11:37 AM

HP Recommended

@Albesco 

 

Its specs

 

             https://support.hp.com/au-en/document/c06955650#AbT8

 

which clearly says it has

 

               (1) USB Type-C 3.2 Gen 1 (data transfer only) port

 

Therefore you can't use it for video out. In short: monitor won't work.

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




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2 REPLIES 2

‎02-19-2022 11:37 AM

HP Recommended

@Albesco 

 

Its specs

 

             https://support.hp.com/au-en/document/c06955650#AbT8

 

which clearly says it has

 

               (1) USB Type-C 3.2 Gen 1 (data transfer only) port

 

Therefore you can't use it for video out. In short: monitor won't work.

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




1 person found this reply helpful
Was this reply helpful? Yes No

‎02-22-2022 12:21 AM

HP Recommended

Thank you so much!

🙂

Was this reply helpful? Yes No
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