USB-C will not connect my external monitor

[Steelers7177]

It will not allow me to connect another monitor using the USB type-c port, I have tried an adapter that works with my wife's computer and the  one a bought neither cord will work, I have one monitor already connected using the HDMI port. How can I fix the USB type-c port so it will work for my other monitor. 

[banhien]

@Steelers7177 

What is your HP Laptop PC 15-dy2000 (2D115AV)  machine ? All USB-C ports are not the same. Your machine sould be one of the following machines

                 https://support.hp.com/ca-en/product/hp-laptop-pc-15-dy2000/35900328/model/38752859/product-info

For example : HP Laptop 15-dy2132wm

It ONLY has 1 SuperSpeed USB Type-C® 5Gbps signaling rate port which does NOT support Alt mode nor Power Delivery. You can NOT use it to

• Charge your machine,
• Connect to an external monitor with/without hub/dock/adapter (some hubs may have builtin chip to support this)

If you wish to connect 2 external monitors (only), you can use

• Monitor 1: HDMI direct cable,
• Monitor 2: Using a Displaylink Certified USB-A to HDMI adapter such as

                                     USB to HDMI Adapter

For more connectivity, please use

                         True Universal Docking Stations

Regards.