cancel
turn on suggested results
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Highlighted
AakashK7
New member
1 0 0 0
Message 1 of 2
54
Flag Post

USB Type C capabilities unclear

‎09-17-2020 04:39 AM

HP Recommended
Product: HP15S-dr2019TU
Operating System: Microsoft Windows 10 (64-bit)

Hello,

 

I have recently purchased an HP15S-dr2019TU laptop and was trying to connect HP Dock G5 via USB Type C.

External port specs on HP support states; 1 SuperSpeed USB Type-C® 5Gbps signaling rate, so due to the non-availability of Thunderbolt, I am assuming charging will not work. 

 

However, Video is also not working via type C. Audio is working absolutely fine with the dock but the video is not going through. I tried both swapping cables on both HDMI & DisplayPort on the docking station but nothing happened.

 

Is it possible that the Type C port only pushes data along with audio only (without video)?

 

Can anyone help in explaining the capabilities of this port?

 

Many Thanks!

Reply
1 REPLY 1
Highlighted
Dragon-Fur
Level 15
Level 15
27,571 27,331 2,416 8,905
Message 2 of 2
Flag Post

‎09-17-2020 08:40 AM

HP Recommended

@AakashK7 

 

Welcome to the HP Community Forum.

 

Open

 Maintenance and Service Guide

See Illustrations and explanations on Pages 5-6

 

Neither of the ports you mention carry video nor can they be used for charging.

Data transfer only.

 

Device Home Page - References and Resources – Learn about your Device - Solve Problems

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Warranty Check, HP Drivers / Software and BIOS, How-to Videos, Bulletins/Notices, How-to Documents, Troubleshooting, User Guides / Manuals, Service and Maintenance Guide (Replacement Parts and Procedures), Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

Open Support Home

OR

HP 15s-dr2000 Laptop PC series 

Dragon-Fur

Reply
0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation