• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Locked

‎01-13-2022 07:59 AM

HP Recommended
Product: ProBook 650 G5
Operating System: Microsoft Windows 10 (64-bit)

I have an HP 650 G5 laptop and want to connect a monitor with USB-c. According to the specifications, the 650 G5 should support USB-C displayport.

When I connect the monitor I get the message that the USB device is not recognized. The monitor works perfectly on other laptops so the monitor works well. Another monitor with HDMI works well on my laptop.

What could be the problem?

Category:
1 REPLY 1

‎01-13-2022 02:38 PM

HP Recommended

@Joep2604 

 

How do you connect your machine from USB-C to your monitor ?

 

Regards

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.