USB-c to VGA adapter not working

[Drenhead]

I have a HP Pavilion Power - 15-cb050od and can't get an external VGA monitor to be recognized.  I have a USB-C to VGA adapter, but it does not recognize any monitor when I plug it in. 

I know the monitor works as I have hooked it up to a VGA connection on another laptop successfully.  Does this laptop work with an external VGA monitor?

Thanks in advance.

[Flower_Bud]

Hi @Drenhead,

Welcome to HP Forums,

This is a great place to get support, find answers and tips,

Thank you for posting your query, I'll be more than glad to help you out

As I understand, you're trying to connect an external VGA monitor to your notebook and it does not work.

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

Have you tried using the adapter to connect monitor from a different laptop or PC?

If not, I suggest you try using the adapter on a different laptop or PC. 

Have you tried using HDMI to VGA cable to connect to monitor? 

Please refer to these article for connecting your PC to an external monitor: 

Troubleshooting HDMI Display and Sound Issues (Windows 10, 8, 7)

HP Notebook PCs - Overview of HDMI and DVI Connections for PCs

User Guide

Keep me posted!

Cheers

[Drenhead]

I have not used this specific connector to connect from a different laptop.  This is, however, the second adapter I have tried on this laptop and neither of them have worked.  I don't have access to another computer with a USB-C connection, so I can't try this.

Brian

[Flower_Bud]

@Drenhead,

Thank you for responding,

It's great to have you back 😉

When you connect a monitor to the computer, it's a plug in play device and it should connect automatically and there are not much troubleshooting steps, we could try apart from changing the adapter. 

Therefore, I request you contact our phone support. 

HP Support can be reached by clicking on the following link:

* Open link: www.hp.com/contacthp/

* Enter Product number or select to auto detect

* Scroll down to "Still need help? Complete the form to select your contact options"

* Scroll down and click on HP contact options - click on Get a Case & phone number.

They will be happy to assist you immediately.

If the unit is under warranty repair services under the manufacturer's warranty will be free of charge.