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‎09-28-2021 01:38 PM

HP Recommended
Product: HP Pavilion 15-eh1010ny
Operating System: Microsoft Windows 10 (64-bit)

Hi,

 

As I see from my specifications here : https://support.hp.com/lv-en/document/c07119646#AbT1. I should have 1 SuperSpeed USB Type-C® 10Gbps signaling rate (USB Power Delivery, DisplayPort™ 1.4, HP Sleep and Charge) 

 

However, when I connect external display via USD Type-C, it does not work. I have tried the same connection via Type-C on my other notebook Fujitsu Lifebook U728, It worked just fine.

 

Please help 🙂

Category:
2 REPLIES 2

‎09-28-2021 01:55 PM

HP Recommended

Actually, I have plugged-in and out several times and it suddenly worked, but then stopped again.. Works just perfectly smooth on my other laptop Fujitsu Lifebook U728. So I wonder if its the port itself or some driver issue?

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‎09-28-2021 03:30 PM

HP Recommended

@OLEAND 

 

Please use USB-C monitor OR using native USB-C to DP cable. That should help.  Not all USB-C ports are the same.

 

Regards.

BH
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