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Gabriel_Magurea
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Message 1 of 3
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USBC no signal to external monitor

HP Recommended
HP Pavilion Laptop PC 13-bb0000 (9WG32AV)
Microsoft Windows 10 (64-bit)

Hi,
My HP Pavilion Laptop 13-bb0xxx when plugged in to a Dell UQ2720 monitor via usb-c gets charged but it does not output video signal. I does work with HDMI but I bought this laptop for the usb-c single cable setup. I have enabled Higher Resolution vs read/write speeds in bios via usb-c so it should work.

Any cables I can buy ? I am using the Dell provided usb-c to usb-c. It works well with other laptops.

Cheers,
Gabriel

2 REPLIES 2
banhien
Level 20
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Message 2 of 3
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HP Recommended

@Gabriel_Magurea 

 

Your machine should have same ports as the following machine

 

          HP Pavilion Laptop 13-bb0000ne

 

You should be able to connect 2 external monitors to your machine

 

  • Mon 1: Using HDMI 2.0 port to HDMI monitor,
  • Mon 2 : Using SuperSpeed USB Type-C® 10Gbps signaling rate (USB Power Delivery, DisplayPort™ 1.4, HP Sleep and Charge with USB-C to USB-C monitor OR USB-C to DP monitor with USB-C to DP adapter (no middle man). You can also daisy chain to another monitor.

 

Regards.

 

BH
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Gabriel_Magurea
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Message 3 of 3
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HP Recommended

Hello Mr. Banhien,

 

Yes, I can use the monitor with the laptop Display Port to Display Port, but I want to use it Usb-c to Usb-c so I can have a single cable setup. Can you link me propper cables for this or teach me what settings to adjust in the BIOS or Windows 10 ?

I have tried with Usbc-to display port, no signal.
I have tryed with Usbc hub to Usb-C cable, no signal, only charging.

Thank you,
Gabriel

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