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‎08-22-2020 05:51 PM

HP Recommended
Product: HP ENVY x360 Convertible 13-y0XX X7U84UA#ABA
Operating System: Microsoft Windows 10 (64-bit)

Laptop: HP ENVY x360 Convertible 13-y0XX

Product Number:  X7U84UA#ABA

I recently bought Lenovo ThinkVision M14 as a second monitor which supports only USB C connection. 

My laptop has USB 3.1 Gen 1 (Type C) port.

Everytime I connect the external monitor over USB C port, get error message Display Connection might be limited.

Not sure whats is the exact issue and how to fix it

2 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎08-22-2020 07:09 PM

HP Recommended

@PRAV_ENVY 

 

Your machine is an HP ENVY x360 - 13-y013cl,  its specs

 

        https://support.hp.com/au-en/document/c05318836

 

It has 1 USB 3.1 Gen 1 (Type-C™) which does not support Alt Mode. Your Lenovo Thinkvision M14  monitor is

 

        https://www.lenovo.com/us/en/thinkvisionM14

 

I believe it requires USB-C with Alt Mode therefore they are not compatible.

 

Regards.

BH
***
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Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




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1 REPLY 1

‎08-22-2020 07:09 PM

HP Recommended

@PRAV_ENVY 

 

Your machine is an HP ENVY x360 - 13-y013cl,  its specs

 

        https://support.hp.com/au-en/document/c05318836

 

It has 1 USB 3.1 Gen 1 (Type-C™) which does not support Alt Mode. Your Lenovo Thinkvision M14  monitor is

 

        https://www.lenovo.com/us/en/thinkvisionM14

 

I believe it requires USB-C with Alt Mode therefore they are not compatible.

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




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