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Posts: 1
Member Since: ‎02-28-2017
Message 1 of 2 (327 Views)

Unable to connect second monitor using HDMI to VGA adapter

Product Name: HP ENVY x360 - m6 Convertible
Operating System: Microsoft Windows 10 (64-bit)

Hey,

 

I use a HP Envy x-360 m6 Convertible laptop running windows 10. I tried connecting it to my old ASUS VH192D monitor using a HDMI to VGA converter (the laptop doesn't have VGA port and the monitor doesn't have a HDMI port).  When I first connected the monitor to my laptop both the laptop and the monitor adapted to their native resolutions and were working fine. I tried to change the ASUS monitor's resolution to 1080 (native resolution 1366x768) which threw me an error saying OUT OF RANGE.  I then changed the resolution back to its dafault value but the error message was still being displayed. I hard reset the monitor and also tried a software reset. Both were unsuccessful.  On doing some research, I found that there could be numerous causes to my problem. I checked all the possibilities but I still can't find a solution.

 

The first thing I checked was the cable and the adapter. I plugged the cable, adapter and monitor to all my other computers and it seemed to work fine. I then checked if all my drivers were up to date. I updated my display drivers individually (though they were already up to date) and also restarted my computer numerous times.

 

As I was trying to solve my issue I noticed that my laptop no longer recognised the second monitor. When I checked the advanced display settings the second monitor was not detected but when I selected duplicate screens from the options, my laptop resolution automatically adapted to the second monitor's native resolution and both monitors were working. But the other projection options like extend or show only on 2 the monitor displayed OUT OF RANGE. I've also checked my in built intel graphics settings to see if it was trying to push a higher resolution or a differnet frequency to the second screen, but nothing seemed out of place there. I've even tried to reinstall my intel graphic driver. Which again wasn't very helpful. 

 

Any suggestions? Thanks in advance.

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Member Since: ‎01-29-2009
Message 2 of 2 (305 Views)

Re: Unable to connect second monitor using HDMI to VGA adapter

@blueinstein93

 

Firstly number of dots is a number of dots, you CAN'T push to higher resolution (or more dots). Now, please restore your machine back to the point BEFORE the change and try again (no more dots).

 

    https://support.microsoft.com/en-au/help/12415/windows-10-recovery-options

 

Regards.

BH
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