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Unable to properly lock screen

HP ENVY X360 - 13-ar0802no
Microsoft Windows 10 (64-bit)

As said in title, I would like to be disable the autorotation feature. In normal desktop mode, the option in the settings is grayed out and it says that screenlock is enabled. But when I turn my laptop 90 degrees (or more) it autorotates.


(It is the one that says "Rotasjonslås")


Things that I have tried:

- The telt method, by folding the screen back and turning it upside down, it "autorotetes" and unlocks the autorotation lock setting. The problem with this method is that it also locks my mouse and keyboard

- regedit, in regedit it says autorotation is already disabled (in this path "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\AutoRotation")

- Setting display to portrait mode, the option for portrait mode does not exist in my system settings


While I know this is supposed to be a "feature", I would like to be able to disable or enable it on will.

HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

Unable to properly lock screen

@Kei_ Welcome to HP Community!


I understand that you are unable to disable the auto screen lock.


As you have tried the possible troubleshooting steps it has not resolved.


I would suggest you to perform the system restore.


Please refer to the below link to perform the system restore.



Keep us posted,


If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!



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