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FranceJr
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Unable to read graphics card

Pavilion Power Laptop cb007t
Microsoft Windows 8.1 (64-bit)

Hi I have an HP pavillion power 15 with a 1050 Gtx but recently after a windows update, my system just cant detect my gpu I tried with gpu-z and everything possible like watching youtube videos for possible solutions but its still completely undetected what do you think is the cause

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HP Support Agent
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Unable to read graphics card

@FranceJr,

 

Welcome to the HP Support Community!

 

I reviewed your post and I understand that the graphics card is not detected on the computer.

 

Don’t worry, I assure you I will try my best to get this sorted.

  • Is the graphics card is detected in the device manager?
  • Have you checked in BIOS whether the graphics card is detected?
  • What is the Windows version installed on your computer?

Meanwhile, I recommend you update the BIOS and the graphics driver from the below link and check if it helps.

 

https://support.hp.com/in-en/drivers

 

Let me know how it goes and you have a great day!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

The_Fossette
I am an HP Employee

FranceJr
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Unable to read graphics card

Thanks for the tip, but unfortunately the graphics card is not detected in the device manager and I have updated my bios but still nothing, I also tried downloading the drivers but they didnt work, I currently have windows 1903, the latest I think that windows update totally messed up everything

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HP Support Agent
HP Support Agent
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Unable to read graphics card

@FranceJr,

 

I recommend you perform a system restore back to the date when everything was working fine on the computer following the steps in the below article.

 

https://support.hp.com/in-en/document/c03327545

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

The_Fossette
I am an HP Employee

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