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‎10-26-2021 12:28 AM

HP Recommended
Product: Hp I5
Operating System: Microsoft Windows 10 (32-bit)

F9D1E80A-7D8E-46BB-84E7-1D345C91489F.jpeg

Unable to see screen 

Category:
2 REPLIES 2

‎10-29-2021 02:03 PM

HP Recommended

@Abdulbeigh

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help,

It seems like a hardware related issue with the displays to fix this issue your computer needs to be repaired.  

I would request you to reach out to our Support and our Support Engineers should be able to check the available service options in order to diagnose the computer physically.  HP Support can be reached by clicking on the following link:  www.hp.com/contacthp/​​​​​​​
 

Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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‎10-29-2021 02:13 PM

HP Recommended

It is obvious that the screen is cracked - mechanically broken. See more examples of screen defect on this link. It is not a warranty related issue, you need to buy a new screen.

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