Unable to upload pictures from laptop

[mkking3131]

So my laptop won't upload pictures anymore from my Canon EOS 1200D. This is what I do:

Import pictures from canon to my laptop -> Facebook -> Upload Photos -> Click folder where I import pictures -> Nothing shows.

My next attemp is:

Facebook -> Upload photos -> go to Canon folder -> go to folder where pictures are at -> nothing shows.

This is the first time my laptop is doing this, I even created a different windows account and try uploading in that account (different windows account but same laptop), but it would still not upload. My laptop usedt to be able to upload photos. When I try my parent's macbook, it works fine with theirs, it uploads pictures from my Canon just fine.

Product Name: Hp Notebook

Product Number: N5Y90UA#ABA

[A4Apollo]

Hi! @mkking3131, Welcome to HP forums.

I understand you have issues loading the picture from your camera to your laptop.

Don't worry I'll try to help you out.

Did you make any software or hardware changes on your laptop?

Try copying the pictures on your camera to your PC and then try uploading the pictures.

Try uploading the images using a different SD card.

Check the photo format. Try only uploading JPEG, BMP, PNG, GIF or TIFF files. If you're uploading a PNG file, it's best to keep the file size below 1 MB.

Check the size of the photo.Try uploading photos under 15 MB.

Try uploading with a different browser.

Refer this article from Facebook to further troubleshoot issues uploading pictures.

Hope this works!

Have a great day ahead! 🙂

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