Unable to use dedicated graphic in place of intel hd 5500

[Ishwinderjassal]

I am facing problem in using my dedicated graphic card i.e. amd r5 m330. my notebook has integrated graphic intel hp 5500 and dedicated amd r5 m330, I am unable to use the dedicated graphic in any app or game, like i want to play pubg mobile with amd graphic but unable to set the same for the game. i have tried to set the priorities of game to amd graphic, but it still use intel hd 5500. How to make the default graphic to amd r5 m330. I have already installed the latest drivers. and all details are showing that the device amd r5 m330 is working correctly.

please help!

[A4Apollo]

Hey there! @Ishwinderjassal, 

By default, a computer with Dynamic Mode switchable graphics uses the integrated, or power-saving, GPU for most applications. The computer will automatically switch to the discrete, or high-performance, GPU when an application requires more performance. Customers can configure which applications require the high-performance GPU by selecting the application in the Catalyst Control Center software. When an application is configured to use the high-performance GPU, the computer switches graphics solutions when the application is started or closed.

Try the steps recommended below.

To change the default switchable graphics settings in the Catalyst Control Center software, follow the steps below.

1. Click Start, type CCC in the Search field, and then select and open CCC from the search results list.

2. Click the Start logo in the lower-left corner.

   On the Catalyst Control Center screen, click Power.

   Figure : Catalyst Control Center - Home

   

3. Then click Switchable Graphic Application Settings.

   Figure : Catalyst Control Center showing the available Power settings

   

4. Select a Recent Application and click Not Assigned (unless this has been altered before). Then choose either High performance, Power saving, or Based on power source.

      NOTE:

   To add an application not shown in the Recent Applications list, click Add Application.

   Figure : Catalyst Control Center - Switchable Graphics Application Settings

   

5. Click Apply to save the new settings.

   The changes take place immediately.

Refer this article to know more information about configuring switchable graphics. Click Here

Also, If you still have issues after trying out the steps. Try uninstalling the graphics from the device manager and install the latest version of graphics driver and BIOS from the links below.

Hold Windows key + Letter R key.
Run dialog box would open type devmgmt.msc
Device manager window will open.
Expand Display adapter and right click AMD graphics adapter and click uninstall.

And restart your PC.

Update the BIOS using this link. Click Here

Update the graphics driver using this link. Click Here

Install the AMD autodetect utility from AMD website using this link. Click Here

If the issue still persists after trying out the steps. Try running a system diagnostics test and select video test from the component test on the PC and check if the hardware components on the PC are functioning correctly.

Refer this article to know more information about running system diagnostics on your PC. Click Here

Let me know if this works!

Have a great day ahead! 🙂

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